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Frequently Asked Questions


"My login to Google Apps isn't working. Am I doing something wrong?"
Google Apps passwords must be at least 8 characters long. If your normal password is less than 8 characters, then your Google Apps password has been extended to 8 characters either by padding with extra 9's at the end (generally older students) or by repeating your normal password.
Example of padding with 9's: If your password was "28ryt", your Google Apps password would be "28ryt999" to make 8 characters total.
Example of repeating password: If you password was "bam", your Google Apps passwod would be "bambambam" Note that repeating the password once (bambam) would only give 6 characters, so the password is repeated a third time to make it at least 8 characters long.


"How can I be sure that someone else isn't accessing my Google Apps account or web browsing in my name when I leave a computer in a computer lab?"

When you log into Google Apps, never click yes in response to a dialog box asking if your password should be remembered. Also, when you have finished using the computer, shut it down. If someone else will be using the computer immediately after you finish, then restart instead of shutting down. If you stored any files on the computer be sure that you've uploaded them to your Google Drive if you want to keep them, and delete them off the local computer.


"When I use my projector with my computer, I only see the computer background, not all my icons, open windows, etc."
Right-click anywhere on the computer desktop and select "screen resolution". Click on the pull-down menu that says "Extend these displays" and select the option "Duplicate these displays" then "keep these changes", and you're done. The extended mode can be very useful because it allows you to be selective about what displays through the projector and what is for your eyes only. Experiment with it when you have some free time.

"My workstation goes to sleep and will not turn on again."
Hold the power button down until the computer shuts off (you can tell because the fans stop. It usually takes about 5 seconds). Then press the power button again, it may take a few minutes for Windows to resume. To prevent this from happening again, turn off the computer sleep function, but leave the display sleep on. Here's how:
Start> Control Panel >View By - small icons >Power Options >Change Plan Settings >Put Computer to Sleep: Never >Save Changes

"When I try to install software, a dialog box appears saying I need administrative credentials. My username and password will not work."
Like most organizations, Cascade School District users do not have administrative privileges for a number of reasons, but the main three are: 1. Your computer is less likely to be infected by viruses or other malware when you are logged in as a non-administrative user. 2. Users may not be aware of conflicts between applications or problems introduced by updates. 3. Central control of applications insures compliance with licensing requirements.

When you do need to install software or apply an upgrade, you may have a local administrative account that will allow you to do these things. In most cases you will be presented a window saying that an administrator must approve the changes. In the username area enter ".\" followed by your username (example: .\samantha) and your normal password. If no such window appears, you will have to log into the computer as a local administrator using the .\username to do the install. After installing log out and return to your network login so you can access your files and personal settings again.