FAQ (Frequently Answered Questions)

General

"My login to Google Apps isn't working. Am I doing something wrong?"
Passwords are case sensitive. Make sure your CAPS key is not on, and that the NumLock key (when applicable) is on in case you are entering numbers. 


Students

"How can I be sure that someone else isn't accessing my Google Apps account or web browsing in my name when I leave a computer in a computer lab?"

When you log into Google Apps, never click yes in response to a dialog box asking if your password should be remembered. Also, when you have finished using the computer, shut it down. If someone else will be using the computer immediately after you finish, then restart instead of shutting down. If you stored any files on the computer be sure that you've uploaded them to your Google Drive if you want to keep them, and delete them off the local computer.


Teachers

"When I use my projector with my computer, I only see the computer background, not all my icons, open windows, etc."
Right-click anywhere on the computer desktop and select "screen resolution". Click on the pull-down menu that says "Extend these displays" and select the option "Duplicate these displays" then "keep these changes", and you're done. The extended mode can be very useful because it allows you to be selective about what displays through the projector and what is for your eyes only. Experiment with it when you have some free time.

"My workstation goes to sleep and will not turn on again."
Hold the power button down until the computer shuts off (you can tell because the fans stop. It usually takes about 5 seconds). Then press the power button again, it may take a few minutes for Windows to resume. To prevent this from happening again, turn off the computer sleep function, but leave the display sleep on. Here's how:
Start> Control Panel >View By - small icons >Power Options >Change Plan Settings >Put Computer to Sleep: Never >Save Changes

"When I try to install software, a dialog box appears saying I need administrative credentials. My username and password will not work."
Like most organizations, Cascade School District users do not have administrative privileges for a number of reasons, but the main three are: 1. Your computer is less likely to be infected by viruses or other malware when you are logged in as a non-administrative user. 2. Users may not be aware of conflicts between applications or problems introduced by updates. 3. Central control of applications insures compliance with licensing requirements.

When you do need to install software or apply an upgrade. In most cases you will be presented a window saying that an administrator must approve the changes. Please contact Mr. Carrion so he makes sure what you are about to download/install is not bundled with ads, spam and or any possible malware. Once this is verified, you'll be given access to download/install. 

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